Age Verification Process

Under the Children and Families Act 2014, customers have to be 18 or older to purchase e-liquid and electronic cigarettes.

Age verification is, therefore, a necessary part of the Dinner Lady checkout process. As a part of our regulatory obligations to ensure our products are not sold to those under the age of 18, Dinner Lady Fam LTD verify the age of our customers using Verify my age (KYC AVC UK LTD.) who completes the age verification process.

How can I verify my age?

Dinner Lady work with Verify My Age to verify the age of all customers. This is a secure, seamless and risk-free process that involves 3 simple steps. 

After placing an order, you will receive a unique link to your phone or email. Please click the link to complete age verification process.

The link will give you the choice of three methods to verify your age: 

Age estimation: you will be asked to upload a photo or video. Using the latest artificial intelligence technology, Verify My Age will estimate your age. If you look 25 or older, you will automatically be verified. Please note: Record video in good light and position your face so it fills the frame.

ID Scan: you will be asked to photograph a form of identification (either your driving license or passport) and upload. The name on your ID must match the name on your order.

Credit card: if you pay by credit card, Verify My Age may automatically confirm your age.

Please refresh your basket page on once verified. After refreshing, you will receive a success message.

Without verification of your age, we cannot process your order. If age verification is not completed within 3 working days, your order will be cancelled.

How will my details be used?

VerifyMyAge uses high-end cryptography to protect customers’ data. All data is encrypted at rest and in-transit using a combination of 256-bit encryption and hashing algorithms.

Data is periodically anonymized by Verify My Age and information is only kept for as long as necessary, while it is relevant to identification. 

Verify My Age also use Cloudflare, a fast-response firewall, to provide an extra layer of security. Cloudflare detects unusual activity and activates high-security measures when necessary.

As well as in-house security experts, Verify My Age works with third-party security experts to ensure customer data is secure.

For more information about Verify My Age privacy policy, please see here.

For more information about Dinner Lady's privacy policy, please see here.

We appreciate your patience and support regarding age verification process. If you have any questions or issues during the checkout, please don’t hesitate to contact us:

Telephone : 01254 972014