Where Is My Order?
If you have successfully completed your order you will see an ‘Order Confirmed’ screen with your order reference number. You will receive an order confirmation email and the order will also appear in your account area. When your order ships, you will receive a shipping email and the status of your order in the account area will update.
If you have recently placed an order with us and have chosen Standard or Recorded/Tracked Delivery, please allow up to 5 working days before contacting us. This is to ensure that courier service have a sufficient amount of time to deliver your parcel. When your order is shipped, you will receive a tracking order number.
Orders shipped by Royal Mail can be tracked here –www.royalmail.com/track&traceIf you believe you placed an order but it isn’t appearing in your account please contact a member of the customer services team who will be happy to help.
Can I make changes to an order?
Unfortunately, we won’t be able to make any changes to your order after placing. Please contact our customer service team at firstname.lastname@example.org if you need assistance with your order.
Can I upgrade my shipping?
Unfortunately, we are unable to change the shipping on an order once it has been placed. We can cancel and refund the order, but you will need to re-place the order with the updated shipping. If you want to do this, please email our customer service team on email@example.com and let us know.
Due to PayPal regulations if you add Hemp CBD by Dinner Lady to your basket you will not be able to pay using this method. Only Credit and Debit cards can be used for orders containing CBD products.